Legal
Refund Policy
Last updated: 19 August 2026
1. Wallet Deposits
Wallet top-ups are generally non-refundable. If you believe a deposit was made in error, contact support within 24 hours with proof of payment and transaction details.
2. Order Cancellations
Orders that have not yet started processing may be eligible for cancellation and a wallet credit refund. Once an order status shows “In progress” or “Completed,” it cannot be cancelled.
3. Non-Delivery or Partial Delivery
If your order is not delivered within the advertised start time, or if the delivered quantity is significantly below what was ordered, open a support ticket with your order ID. We will investigate and may issue a refill or a wallet credit refund.
4. Refill Guarantee
Services marked with a refill guarantee are eligible for a free refill if the delivered amount drops within the stated refill window. Refill windows vary by service and are shown on each service card.
5. No Refund Scenarios
Refunds are not issued for orders placed with incorrect usernames, post links, or platform details; for changes made to the target account after ordering; or for drops occurring outside the stated refill window.
6. Processing Time
Approved refunds are credited to your UpSocialBoost wallet within 2–5 business days. Cash refunds to original payment methods are only offered where required by law.
7. Contact Support
To request a refund or report an issue, open a ticket through your dashboard support page and include your order ID and a clear description of the problem.